Voice Ingestion
Helpdesk Pairing
Shadow Testing
24/7 Go-Live
We absorb your FAQs, voice guidelines, and promo codes. Our specialists become fluent in your unique brand tone and product knowledge.
Seamless integration with your existing Gorgias or Zendesk setup ensures continuity. No new software for your internal team to manage.
Before live responses, our team undergoes a rigorous shadow onboarding phase. We verify accuracy and tone alignment with your CX leadership.
Once calibrated, we go live with 24/7 coverage. We guarantee sub-10 minute response times and consistent comment-to-sale conversion.
Specialists, Not Bots
Every DM and comment is handled by a dedicated human specialist. We believe authentic conversations build stronger customer relationships and drive sales, unlike generic AI chatbot automation.
Our team focuses on frontline community care, ensuring every interaction reflects your brand's unique personality and commitment to service.
Pulse Social Care truly understood our brand. Their team's responses are indistinguishable from our internal CX, maintaining our voice flawlessly across all social channels.
Sarah L., Head of CX, DTC Apparel Brand
Book a 15-minute voice review call. We'll assess your onboarding readiness and demonstrate our rapid deployment model.